Refund policy
RETURN & REFUND POLICY
At Lo Labz Nutrition, we take the quality and integrity of our products seriously.
SUPPLEMENTS — ALL SALES FINAL
Due to the health, safety, sanitary, and consumable nature of dietary supplements, all supplement sales are final. We do not accept returns or exchanges on supplement products.
Please carefully review product descriptions, ingredients, directions, warnings, and other product information before completing your purchase.
DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
If your order arrives damaged or defective, or you receive an incorrect product, please contact Lo Labz Nutrition as soon as possible after delivery.
Please provide your order number along with photographs of the product, packaging, and shipping materials when requested so that we can review the issue.
If your claim is approved, an appropriate resolution may include a replacement or refund, depending on the circumstances and product availability.
Please do not discard a damaged or incorrect product or its packaging until your claim has been reviewed.
ORDER CANCELLATIONS & CHANGES
Orders may be submitted to our fulfillment partners shortly after they are placed. Because fulfillment can begin quickly, we cannot guarantee that an order can be changed or canceled once it has been submitted.
If you need to request a cancellation or change, please contact us as soon as possible. We will make reasonable efforts to accommodate your request if fulfillment has not already begun.
REFUNDS
When a refund is approved, it will be issued to the original payment method. Please allow additional processing time for your bank, credit card company, or payment provider to post the refund to your account.
Original shipping charges are non-refundable unless otherwise required by law or the refund results from an error for which Lo Labz Nutrition or its fulfillment partner is responsible.
INTERNATIONAL ORDERS
Consumer protection laws and mandatory return or cancellation rights vary by country and region. Where applicable law provides rights that cannot be waived or restricted by this policy, those legal rights will apply.
APPAREL & MERCHANDISE
Return and exchange eligibility for apparel, accessories, and other non-supplement merchandise may differ from our supplement policy and may depend on the product and fulfillment provider. Any applicable return or exchange conditions will be provided with the product or communicated during the return-request process.
The final-sale policy for dietary supplements remains separate from any return or exchange policy applicable to apparel or merchandise.
CONTACT US
If you receive a damaged, defective, or incorrect order or have questions regarding your purchase, please contact Lo Labz Nutrition through the contact information provided on our website.
Nothing in this policy limits any consumer rights or remedies that cannot be excluded or restricted under applicable law.